Returns & exchanges
Send it back, without the runaround.
Your order number and the email you ordered with are all it takes. Choose the items you are sending back, then follow the request until your refund lands.
Start a return
Both details are on the order confirmation email.
Already sent something back?
Check where a request stands with the same order number and email.
Three steps, start to finish
Look up your order
Your order number from the confirmation email, plus the email address you used at checkout.
Choose what is going back
Pick the items, how many of each, and tell us why they are coming back.
Follow it to the finish
Every review, approval and refund shows up on your status page.
More on returning something
How returns and refunds work
Every stage of a return explained, from opening the request to the refund, exchange or store credit.
Who runs this returns desk
A person on the store team handles every request. Here is what that means for you.
Ask us before you send it
Not sure whether an item can go back, or which option to choose? Send us a note.
What a customer sees after they submit
Every request gets a reference, the items going back, and a timeline that moves as your team works through it.
RMA-1042
Order 100248
- Resolution
- Refund to original payment
- Items
- 2
Merino crew jumper
Sand / M · Qty 1
Reason — Wrong size or fit
Cotton overshirt
Indigo / M · Qty 1
Reason — Changed my mind
Progress
- Requested6 Oct 2026
- In review6 Oct 2026
- Approved7 Oct 2026
- On its way back9 Oct 2026
Your parcel is on its way back to us.